RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.
THE SHIPPING FEE OF RETURN
We will be responsible for paying for your shipping costs for returning your item.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Step 1: Please contact our customer service representative at [email protected] to request an exchange/return form.
Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.
Step 3:
a) Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 1 to 2 weeks to process the bank’s refund.
b) The new package will be shipped out once we receive and confirm the return package.
RETURN PROCESS
Please place the item securely in its original packaging and seal the parcel securely.
Please note, Please contact us ([email protected]) before you return the package to us. We shall instruct you to return the package to our warehouse depends on your locations. We strongly recommend that you use a trackable method to mail your return.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
The return warehouse address is: Building 27, Yanggongjiayuan, Jiubao Subdistrict, Shangcheng District, Hangzhou, Zhejiang Province, China, 310019.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Email:[email protected]
CANCELLATION
Normally all of out orders are shipped out within 24 hours, even within several hours.
Once your package was shipped out, we could not cancel your order and issue the refund. Hope you can understand.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[email protected]
HOURS: 24/7 Live Chat
E-MAIL: [email protected]
Phone:+86 17601240504